Singapore-based tech trailblazer, Qashier empowers over 6,000 SMEs across Southeast Asia with their integrated smart Point-of-Sale and payment solution; readying restaurants and retailers for the ever-evolving digital economy with innovative solutions.
Omni’s highly adaptable and customizable HRIS empowers us to easily manage our distributed workforce across existing and future countries of operation. The intuitive interface and automated workflows streamline our processes, saving us time and minimizing errors. I wholeheartedly recommend Omni to any HR team seeking a scalable solution for their growth journey.
Since their founding in 2019, Qashier has become a major force in the tech space, experiencing rapid growth by doubling its employee base in just two years. This success, however, presented a new challenge: managing a geographically dispersed workforce across four countries. Led by Lovely Tan, the Qashier HR team sought a centralized HRIS to streamline HR processes, ensuring data accuracy and efficient payroll and data management across all regions. Their existing system lacked the scalability and flexibility needed to keep pace with their growth. Omni’s flexibility, multi-country support, and transparent product roadmap ultimately won them over.
How Omni Adds Value to Qashier
1. Streamlined Regional Payroll
The Challenge
With a rapidly expanding workforce across Singapore, Malaysia, Thailand, and the Philippines, Qashier faced a growing challenge. During Lovely Tan’s two years as Philippines Country Head of People, the employee base nearly doubled. This explosive growth highlighted the limitations of their existing system.
The growing team’s lack of a centralized platform was becoming increasingly difficult to manage. With employee information scattered across regions and varying local regulations to track, overseeing and analyzing employee data for payroll was proving to be an ever-present pain point for Qashier’s HR team.
As Tan explained, “Extracting and merging data from separate systems took about 8 hours per month.” This time-consuming and error-prone manual process caused delays in processing and further complicated payroll data management.
Omni’s Solution
Omni transformed Qashier’s HR operations by providing a single, secure platform for all employee information across regions. This eliminated data silos and enabled quick report generation. The ability to customize employee profiles and data storage allowed Qashier to track the necessary information for each country they employ in, helping the team stay compliant with local regulations, while eliminating unnecessary fields or irrelevant information from data storage.
By replacing manual data management with an automated and centralized system, Qashier reduced data errors and streamlined reporting. Customized workflows made generating monthly reports a breeze, allowing HR to build custom reports to track the specific information they need and easily replicate reporting each month. With Omni, Qashier’s HR reports can be generated in under a minute, saving the team valuable time and resources.
The Results
4x faster
payroll processing
By streamlining employee data and reporting, Qashier simplified their payroll processing. With less time spent validating time-off records, Omni reduces payroll processing time by 75%.
2. Improved Data Accuracy & Streamlined Approvals
The Challenge
Prioritizing employee’s mental well-being and work-life balance is a top priority at Qashier, which includes encouraging employees to utilize their time-off benefits to recharge. Managing over 150 employees leave requests and manager approvals requires a straightforward application and approval process – something the Qashier team was lacking before working with Omni.
Inconsistent data due to manual entry and time-off approvals across multiple platforms like email and Google sheets created a complex and confusing process, riddled with duplicate requests, inaccurate time off balances, and delayed approvals, impacting not only Qashier employees access to their benefits, but also payroll complexities due to unclear time-off records.
Omni’s Solution
Omni’s time off solution brought a standardization to Qashier’s leave management. Managers and HR can set custom leave policies based on each employee or team’s policy, automatically calculating leave balances in real time and allowing employees and managers clear insight into allotted time off and employee schedules.
With automated approval workflows, leave requests are routed to the appropriate manager instantly, making it easier than ever to swiftly review and approve leave applications in seconds. Once approved, employee time off is automatically portrayed in the company calendar, offering greater visibility across the company.
Omni reduced manual calculations and leave applications, leading to more accurate data. The user-friendly interface streamlined time-off approvals, providing better visibility for managers, simplifying the process and significantly reducing inconsistent data.
The Results
99.92% faster
time off reporting
Reports that used to take 12 hours can now be generated in minutes,” Tan shared, highlighting the significant boost in efficiency. With fewer manual entries, data accuracy significantly improved, translating into smoother time off calculations, cutting processing time 12 hours to 1 minute.
3. Scalable & Feature-Rich
The Challenge
As Qashier continues to grow as a successful startup, they needed a system that would evolve alongside their business. Previous HR systems lacked features to meet their expanding needs. Lovely pointed out, “We needed functionalities for performance reviews and local compliance, which our old systems couldn’t handle. They weren’t knowledgeable about local regulations, and their system was rigid in terms of the fields or categories that cannot be captured or accommodate other countries.”
The limited functionalities of their previous system lacked the key features and flexibility necessary to support the growing complexities of their people management. With an already distributed workforce and plans to expand to new markets in the future, Qashier had outgrown their previous system, and sought a solution that could help them navigate local regulations and more in-depth performance management for their growing team.
Omni’s Solution
Unlike most HRIS that require organizations to bend their processes to fit the software, Omni reverse engineers our solutions, offering flexibility and customization that molds to fit the unique needs of the teams we serve.
Designed for growth, Omni scales to accommodate Qashier’s future expansion plans. “What drew us to Omni was the flexibility of the platform in terms of all the fields that we want to incorporate to fit our business needs. Omni can serve all the countries that we have and in the future, our expansion plans as well.”, Tan explained.
Omni offers unmatched levels of flexibility, allowing customization at every level to meet Qashier’s specific needs like incorporating government ID numbers or localized payroll contributions. Additionally, features like performance management and built-in compliance ensure Qashier stays on top of regulations for each region they operate in.
The Results
Multi-country
seamless compliance support
Omni’s proactive customer support team provides ongoing support and recommendations, ensuring Qashier gets the most out of the system and stays in-step with local regulations in the APAC region.
Optimize Your HR Functions with Omni
Qashier’s migration to Omni HRIS has transformed their HR operations, unlocking greater efficiency, accuracy, and employee satisfaction across the board. The time saved on payroll processing, leave monitoring, and data management has empowered them to focus on what matters most – their thriving workforce. With Omni, Qashier has experienced a significant reduction in errors, a warm reception from employees who appreciate the user-friendly interface, and unwavering support from our dedicated customer success team. This strong foundation positions Qashier for continued success as they expand their operations, all while maintaining a world-class employee experience.
